FAQ's

When will I receive my documents?

You will receive your policy documents (upon receipt of the requested items) within 24-48 hours by email and within 7-10 working days if posted. If you do not receive your documents via email or post please let us know.

Where is my cover note?

As soon as your policy is set up, we will send the cover note/certificate out to you by your preferred method (email or post). If you need a cover note immediately, you can request for the cover note/certificate to be emailed or faxed to you straight away. *Full policy documents will not be released, until receipt of all the requested items has been confirmed.

What is the breakdown phone number?

Please refer to your policy documents, for the breakdown assistance number.

Can I change my vehicle if I need too?

Yes, just give us a call with the details. It's important to remember that depending on the vehicle, your premium may be adjusted and an administration charge may apply. No cover will be issued until you have spoken to one of our advisors.

When is my renewal?

Your renewal will be due 12 months from the start date of your policy (unless you have arranged a short-term policy). Your start and renewal date will be provided on your insurance documents. We will contact you when your policy is coming to an end to arrange appropriate cover for next year.

Can I pay monthly?

Yes, we have a range of payment options available. Our advisers will talk you through the options when you get a quote.

Can you give me a replacement plated vehicle?

Yes. A plated vehicle replacement is actually supplied free with all of our hire policies by Chief Rentals for non-fault claims. It is subject to certain terms and conditions which can be confirmed by ringing our taxi specialists.

Does your policy include public liability?

There are a number of different levels of public liability cover depending on your needs. Public liability is available as optional extra.

What documents will I need to send in?

You will need to send us front and back copies of your taxi badge as well as your driving licence (card and counterpart).

If I cancel my policy, what are the cancellation fees and policy administration fees?

If you cancel your policy and cover has commenced we will return any premium paid less a charge made by the insurer and an administration fee of up to £75 (including Insurance Premium Tax where applicable).

We will not refund any premium if you have made a claim or if one has been made against you during the period of cover.

Where a policy is being paid by instalments there may be an outstanding balance to be settled following cancellation. If a claim has been made the full annual premium normally remains payable following cancellation.

Can I add an additional driver to a new or existing policy whether it is a spouse or an employee?

Yes, you can add a second driver at any time but this may incur an additional premium.

Contact us

Get a quote 0333 414 1852

Customer Services 0333 222 1055